Vibe65 is a UK-based third-party logistics (3PL) provider. We handle Amazon FBA prep, DTC pick & pack for Shopify/eBay/TikTok Shop and other channels, B2B and pallet fulfilment, storage, kitting, and returns processing from our facility in Chorley, Lancashire.

Our warehouse and operations are based at Unit 5, Yarrow Business Centre, Yarrow Road, Chorley, Lancashire, PR6 0LP. We're a UK company (Modern Matrix Ltd, trading as Vibe65) and are FHDDS registered with HMRC.

We dispatch UK-wide via domestic couriers (including Royal Mail, DPD and Evri), and prepare and ship inventory directly into Amazon's UK and EU fulfilment network for FBA sellers. B2B and pallet shipments are arranged via domestic pallet couriers.

Yes. We work with overseas-based sellers provided you hold a valid UK VAT registration and GB EORI number. Because FHDDS due diligence requirements are stricter for overseas entities, onboarding can take a little longer while we verify your paperwork.

Most new clients are onboarded within 5–7 working days of signing up, covering WMS setup, channel integration, and initial training. Timelines can extend slightly for overseas sellers due to additional FHDDS due diligence checks.

We work best with sellers shipping at meaningful volume — typically 100+ orders or units a month, or a recent launch with a credible path to that within 90 days. If you're below that, we're happy to have a conversation about timing rather than turning you away outright.

We don't offer a free trial as such, but our pricing calculator gives you an instant, no-email-required cost estimate, and our resources (FBA prep checklist, cost estimator) are free to use before you ever speak to us.

Yes. Every account gets live access to our Mintsoft warehouse management system (WMS), so you can check stock levels, order status, and movements in real time rather than waiting on a report.

We run on Mintsoft, a UK-built WMS designed for multichannel sellers. It connects to 100+ sales channels, couriers and accounting platforms and gives you live visibility of your stock.

Yes, this is one of the most common reasons clients come to us — usually because of poor communication, inventory discrepancies, or compliance issues with their existing provider. We'll talk you through transferring stock and switching channel integrations as part of onboarding.

Yes — we offer a free 15-minute call with no pitch. We'll tell you honestly whether we're a good fit for your business, and if we're not, we'll point you in the right direction.

FBA prep is the process of getting your inventory ready to meet Amazon's requirements before it's sent into their fulfilment network — labelling, polybagging, bundling, and packaging items so Amazon will accept the shipment without rejecting it.

Our FBA prep service starts from £0.75 per unit, which includes receiving and inspection, FNSKU and transparency labelling, bundles up to 5 units, 30 days of free storage, and 48-hour turnaround. Use our pricing calculator for an estimate based on your actual volumes.

Receiving and inspection, FNSKU and Amazon Transparency labelling, polybagging, bundle assembly, void fill, and carton marking — shipped direct to Amazon fully compliant with their current requirements.

Our standard target is 48 hours from receipt to shipment for FBA prep. This is a target rather than a guaranteed delivery time, but it's backed by our guarantee — see the next question.

If we miss our 48-hour FBA prep target, you get 10% off that shipment for every day we're late. We publish this as part of our guarantee because we want to be accountable for our own targets, not just set them.

Yes, FNSKU label application is a core part of our FBA prep service and is included in our standard per-unit rate.

Yes, we can cover or remove existing SKU barcodes before applying your FNSKU label, which is often needed for retail-sourced or previously-listed stock.

Yes. Poly bagging (including the required suffocation warning) and bubble wrapping for fragile items are both standard parts of our FBA prep process.

Yes, bundle and multipack assembly is included in our FBA prep service, with bundles up to 5 units included as standard. Larger or more complex bundle/set requirements can be quoted separately.

Yes, Transparency labelling is included alongside FNSKU labelling as part of our standard FBA prep service.

Our FBA prep checklist exists specifically to prevent this — it's the same 47-point list we run on every shipment that goes through our warehouse. Our case study client, Sarah, has had zero Amazon rejections since moving to us.

Yes, we create and manage the FBA shipment plan (inbound to Amazon via Seller Central) as part of our FBA prep process, so you don't have to manage that step yourself.

Yes, pallet building (including shrink wrap and labelling) for LTL shipments into Amazon's network is part of our FBA prep capability.

Yes, 30 days of free storage is included as standard on FBA prep accounts before any storage charges apply.

Yes — we publish the exact 47-point checklist we use on every shipment, free, with no form to fill in. You can download it and send it straight to your supplier.

DTC (direct-to-consumer) fulfilment is picking, packing and dispatching orders that go straight to your end customer, rather than into Amazon's FBA network or to a retailer. We handle this for Shopify, Amazon FBM, eBay, TikTok Shop and other channels.

We support 100+ platforms via our Mintsoft WMS integration, including Amazon (FBA and FBM), Shopify, WooCommerce, eBay, TikTok Shop, and more.

DTC pick & pack starts from £1.65 per order, which includes picking and packing up to 5 items, poly mailer packaging cost, 100+ platform integrations, and 30 days of free storage. Use our pricing calculator for an estimate based on your volumes.

Yes, same-day dispatch is included as standard on DTC orders placed before our cut-off time.

Orders need to be placed before our daily cut-off (currently 14:00) to qualify for same-day dispatch. Speak to your account contact to confirm the current cut-off for your account.

If we miss our same-day dispatch commitment on a qualifying order, the pick fee for that order is waived. This is part of our published guarantee.

Standard mailer bag cost is included in our DTC pick & pack rate. If you supply your own branded packaging, there's no additional packaging charge from us.

Yes, if you supply branded or custom packaging we'll use it at no extra packaging charge — we just pick and pack into what you send us.

Yes, TikTok Shop is one of our supported sales channels via our Mintsoft integration.

Yes — that's one of the core reasons sellers come to us. Mintsoft pulls orders from all your connected channels into one system, so Amazon, Shopify, eBay and others are all fulfilled from the same stock pool without you juggling separate systems.

We work with major UK couriers including Royal Mail, DPD and Evri for DTC and B2B dispatch, arranged on your behalf under our standard courier terms.

Courier service levels (including next-day options) depend on which courier and service your customer selects at checkout — speak to your account contact about the specific delivery options available on your account.

Yes, we offer a dedicated B2B and pallet fulfilment service for retailer and wholesale shipments, separate from our Amazon FBA and DTC services.

Yes, full pallet builds and wraps for retailer shipments are core to our B2B service, along with domestic pallet courier arrangement.

Yes, retailer compliance labelling (the specific labelling and documentation many retailers require on inbound stock) is included in our B2B fulfilment service.

B2B and pallet fulfilment is quoted on a bespoke basis rather than a flat per-unit rate, because retailer requirements vary significantly. Book a call and we'll put together a quote based on your specific retailer requirements and volumes.

Yes, booking management for retailer deliveries (where a delivery slot or reference needs to be arranged with the retailer) is part of our B2B service.

Yes, branded pick notes for B2B shipments are included as part of our retailer fulfilment service.

Yes — many of our clients run Amazon FBA, DTC, and wholesale/B2B from the same stock pool. Mintsoft lets us manage all three from one inventory record, so you're not duplicating stock across providers.

EDI isn't part of our standard published integrations list. If a retailer you supply requires EDI, raise it on your discovery call so we can confirm whether it can be accommodated for your specific case.

Storage is free for the first 30 days on all accounts. After that, standard pallet storage is £6.50 per week. Get in touch for current rates on shelf bay or bin storage if pallets aren't the right fit for your stock.

Yes, every account — FBA prep, DTC, or B2B — includes 30 days of free storage as standard before any storage charges apply.

Stock that sits beyond the agreed storage period without moving is classed as long-term storage and is subject to a surcharge over the standard pallet rate. Ask your account contact for current details if this applies to slow-moving SKUs.

Yes, live WMS access is included on every account through Mintsoft, so you can check stock levels at any time rather than waiting for a report.

Yes, monthly stock reporting is included as standard, alongside live WMS access for day-to-day checks.

We guarantee 99% inventory accuracy, audited and reported monthly. This is one of the four commitments in our published guarantee.

Inventory accuracy is audited and reported monthly as part of our guarantee. If you spot a discrepancy, raise it with your account contact and it will be investigated and corrected through Mintsoft.

We can handle a limited range of hazardous goods in a dedicated zone, but there are limits on volume and category. If your products fall into this category, raise it on your discovery call so we can confirm whether we can accommodate them.

You're responsible for maintaining appropriate insurance for your goods while they're in our care, as set out in our service agreement. We can discuss optional insurance arrangements — ask your account contact for details.

Yes, this is something we plan for with established clients, particularly around peak season. Let your account contact know about expected spikes in advance so we can plan storage and labour accordingly.

Yes, returns processing — including inspection, restocking, disposal, or return to supplier — is one of our core services, reported in Mintsoft the same day a return is processed.

Returns processing starts from £1.25 per return, covering condition grading, restock-or-quarantine decisions, and same-day WMS updates.

Each return is inspected and condition-graded, then either restocked as sellable, repackaged, put into quarantine pending your decision, or disposed of, depending on its condition and your instructions.

Items that pass quality inspection can be restocked to sellable inventory; items needing a decision (damaged packaging, condition concerns) are quarantined and flagged so you can decide what happens next.

We can provide photographic evidence of returns on request — useful for disputing chargebacks or assessing condition remotely. Ask your account contact to confirm this is set up on your account.

Yes, we accept and process Amazon FBA removal order shipments as part of our returns service.

Returns are logged and the WMS is updated the same day a return is received, so your stock position reflects reality quickly rather than after a delay.

Damaged items are condition-graded on arrival and either quarantined for your decision or moved straight to disposal, depending on the severity and your standing instructions.

Kitting is assembling multiple individual items into a single saleable unit — subscription boxes, multipacks, or gift sets — counted, assembled and labelled to your specification.

Kitting starts from £0.15 per kit for up to 5 units per kit, including custom inserts and marketing materials.

Yes, subscription box assembly is one of the most common kitting jobs we run, including any inserts or marketing materials you want included.

Yes, custom inserts and marketing materials are included in our standard kitting service rather than being a separate charge.

Up to 5 units per kit is included in our standard rate; larger or more complex kits can be quoted on request.

Yes, rework and repack services are part of our kitting offering — useful if stock needs relabelling, repackaging, or reworking into a new configuration.

We use transparent subscription-style pricing per service — a per-unit rate for FBA prep, per-order for DTC, per-kit for kitting, per-return for returns, and a per-week storage rate, plus a bespoke quote for B2B. Our pricing calculator gives you an instant estimate before you speak to anyone.

We don't publish a flat setup fee on the website — ask on your discovery call to confirm whether one applies to your specific onboarding requirements.

No, all published prices exclude VAT.

Yes, our pricing calculator gives you an instant estimate based on your volumes with no email required. For an exact figure tailored to your account, book a call.

Pricing scales with volume, particularly for storage and pick & pack at higher order counts. Use the calculator for an estimate, and we'll confirm exact figures once we understand your full requirements.

Our published positioning is transparent subscription pricing with no hidden charges — what's listed against each service is what's included. Anything outside standard scope (carrier costs, bespoke B2B work) is quoted separately and clearly.

Billing cycles and invoicing details are confirmed during onboarding and set out in your service agreement. Ask your account contact for the specifics that apply to your account.

Each service card on our site lists what's included (e.g. FBA prep includes receiving, inspection, labelling, 30 days storage). Carrier/shipping costs, VAT, and bespoke requirements outside standard scope are charged separately or at cost.

Pricing is based on the volume, SKU profile and complexity you describe when signing up. We review actual operational activity against those assumptions within the first 90 days, and may adjust pricing with written notice if the real scope differs materially from what was described.

Ongoing account support is included in our standard service — ask your account contact if you have a specific account management need that may fall outside standard scope.

The pricing calculator gives a fast estimate based on standard rates, but it explicitly isn't a final figure. Book a 15-minute call or call us directly and we'll confirm an exact number based on your real volumes and requirements.

FHDDS stands for the Fulfilment House Due Diligence Scheme — an HMRC-backed register that UK fulfilment houses handling goods for overseas sellers (or otherwise in scope) must be registered under.

Amazon increasingly expects the 3PLs handling FBA-bound stock to be FHDDS registered. Using a non-registered 3PL can put your Amazon seller account and VAT compliance at risk, including potential account suspension.

Yes, Vibe65 is fully FHDDS registered with HMRC.

The risk is account-level: Amazon and HMRC can treat working with a non-registered fulfilment house as a compliance failure, which can lead to suspension of your seller account.

Yes. Overseas sellers go through additional FHDDS due diligence — verifying UK VAT registration, business identity, beneficial ownership, goods origin, and a valid GB EORI number — before onboarding can complete.

Yes, our service agreement commits us to complying with UK GDPR and the Data Protection Act 2018, with a data processing agreement in place where required.

We can't handle certain regulated or prohibited categories, including counterfeit or replica goods, weapons and knives, tobacco, items that infringe IP, and hazardous materials beyond our agreed limits. Speak to us if you're unsure whether your product falls into a restricted category.

Yes, you're responsible for maintaining appropriate insurance for your goods while they're with us. Optional insurance arrangements can be discussed — ask your account contact.

No — we don't provide legal, tax, customs brokerage, or marketplace account management services. We handle the physical fulfilment side; VAT, customs and compliance advice should come from your accountant or a specialist adviser.

We need accurate inbound documentation (ASN, packing lists, SKU and quantity data), product dimensions and weights, and confirmation that your goods comply with applicable laws and marketplace rules. For overseas sellers, FHDDS due diligence documents are also required.

We typically onboard new clients in 5–7 working days, covering WMS setup, channel integrations, and training. Overseas sellers may take a little longer due to additional FHDDS checks.

Accurate SKU, dimension and weight data, inbound shipment documentation, and confirmation your products meet marketplace and legal requirements. Your account contact will guide you through exactly what's needed for your setup.

Yes — we review actual operational activity against the volumes and complexity you described within the first 90 days, and may adjust pricing with written notice if there's a material difference from what was originally agreed.

That's exactly what our 90-day scope validation period is for — we compare actual activity to your original estimates and can adjust pricing or terms with written notice if there's a material difference, rather than holding you to an inaccurate quote indefinitely.

You'll have a direct account contact once onboarded, rather than being routed through a generic support inbox. Specific contact details are confirmed during onboarding.

Yes — our services are built to scale, from a few hundred orders a month up to high-volume accounts, without you needing to renegotiate from scratch each time your volumes shift.

Over 100 platforms via our Mintsoft WMS, including Amazon Seller Central, Shopify, WooCommerce, eBay, TikTok Shop, Linnworks, Cin7, Brightpearl, Xero, and major UK couriers like Royal Mail, DPD and Evri.

Yes, Amazon Seller Central is one of our core, most-used integrations for both FBA and FBM sellers.

Yes, Shopify is a fully supported channel integration through Mintsoft.

Yes, Xero integration is supported, which helps keep your fulfilment data flowing through to your accounts without manual re-entry.

With 100+ supported integrations, most common platforms are already covered. If yours isn't listed, raise it on your discovery call so we can confirm whether it can be connected or handled manually.

Connecting most supported channels is handled as part of onboarding by our team rather than requiring you to do technical setup yourself.

Yes, live WMS access through Mintsoft is included on every account so you can check stock and orders yourself at any time.

Yes — this is one of the main reasons sellers consolidate with us. Mintsoft manages one stock pool across all your connected channels, so Amazon, Shopify, eBay and others draw from the same accurate inventory record.

We publish four specific commitments: 48-hour FBA prep with 10% off per day late, same-day DTC dispatch with the pick fee waived if missed, 24-hour support replies with a £50 credit if missed, and 99% inventory accuracy audited and reported monthly.

Each part of our guarantee has a specific consequence attached — for example, 10% off a shipment for each day FBA prep runs late, or the pick fee waived if same-day DTC dispatch is missed.

We guarantee a 24-hour reply window on support messages.

If we miss our 24-hour reply commitment, you receive a £50 credit per missed message, as part of our published guarantee.

You can book a 15-minute call directly through our online calendar, or call us — our team picks up the phone rather than routing you through automated menus.

We answer the phone ourselves — being reachable by a real person is one of the things we lead with, because it's a common frustration sellers have with other providers.

If you miss a call from us, we'll text you a booking link automatically so you can grab a slot that works for you without having to play phone tag.

Yes, ongoing support — including our 24-hour reply guarantee — is included as standard rather than being a separate add-on.